Rental Terms & Cancellation Policy

How does payment work?

Payment works by card before dispatch. The card on file is charged for the first period when the order is confirmed and at the start of each later 28-day cycle. A card processing fee of up to 3% may apply. Approved businesses, schools, churches and government buyers can request invoice terms.

• Event rentals are charged in full when booked.
• Job-site and long-term rentals are charged per 28-day cycle.
• A receipt and order number are emailed after payment.

How do 28-day cycles and renewal work?

Job-site and long-term rentals are billed in 28-day cycles, not calendar months. Each cycle renews automatically until you call (610) 229-3331 to request pickup. Cycles are not prorated, so a unit kept 3 days or 28 days costs the same. Weekly service is included in every cycle.

Give us your end date at booking and we schedule pickup to stop billing on time. See the 28-day billing explainer.

What is the cancellation policy?

Cancellations made 48 hours or more before delivery are refunded in full. Cancellations within 48 hours of delivery keep the delivery fee. Same-day and rush orders cannot be refunded once the truck is dispatched. For bad weather, call us and we will reschedule the delivery instead of cancelling.

• 48+ hours before delivery: full refund.
• Under 48 hours: delivery fee kept, the rest refunded.
• Rush or same-day after dispatch: no refund.

What are the delivery, access and pickup rules?

Units are delivered between 7 a.m. and 7 p.m., and the driver calls ahead. The spot must be level and within about 15 feet of a surface our truck can drive on. If the driver cannot reach the spot because of locked gates, blocked access or vehicles, a trip fee equal to a delivery fee may apply.

• Units must stay where they were placed so the service truck can reach them.
• Weekend event units are delivered Friday and picked up Monday.
• We are not responsible for pavers, lawns or landscaping the customer asks us to cross.

Who is responsible for damage?

The renter is responsible for loss or damage beyond normal use while the unit is on site, including fire, vandalism, graffiti, theft, and tipping caused by moving the unit. Normal wear is on us. Report damage or a tipped unit right away so we can make it safe and clean.

Lock the door with your own padlock to limit after-hours misuse.